- What is the GreekHunter.com e-mail system based
on?
- Our webmail is a mail server product from
Software.com. GreekHunter uses this product for our
mail servers, and you use it to manage your mail from
your Web browser.
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- What are e-mail accounts?
- E-mail accounts or aliases are the names to which
e-mail can be sent (i.e. John.Doe@MyFraternity.com,
Jane.Doe@MySorority.com, etc.)
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- An option I set isn't working.
- After selecting your options, always click OK
to save your changes. Then click 'Click here to
continue' to complete the process.
- What is the difference between POP3 and
Forwarding?
- POP3 is a protocol used to retrieve your
e-mail from our mail server. You then configure your
mail client (for example, Internet Explorer, Netscape,
Eudora) to read your mail directly from our mail
server.
When configuring for POP3, please use the
following:
- 'pop.registeredsite.com' for your incoming mail
server name
- 'smtp.registeredsite.com' for the outgoing mail
server address
- The user name and password we issued to you.
- POP3 for type of Mail server
- Forwarding is when our mail server forwards
e-mail to your local ISP or e-mail address instead of
storing it. When we set up your account, all of your
e-mail is forwarded to the e-mail address you supplied
to us.
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| IMPORTANT:
Wherever you see pop.registeredsite.com
and smtp.registeredsite.com
noted, you must type this information
exactly as it is written. Do not use
pop.yourdomain.com or
smtp.yourdomain.com. |
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- What is an autoresponder and how do I set it up?
- An autoresponder or vacation message is a message
automatically sent to anyone who e-mails a particular
address. For example, you might set up an
autoresponder for your account that says 'I'm on
vacation and will check my e-mail on Monday.' Then,
anyone who e-mails you will automatically receive in
reply an e-mail stating that you are on vacation. This
feature can also be used to automatically send sales
literature or technical support in reply to a message.
To access autoresponder setup, log on with your
user name and password. Click Options in the
left navigation bar, then click Rules. At the
top of the Rules page is the vacation message option.
Type the text of your message and use 'Usage Rules' to
determine how the message is sent.
- Here is an explanation of the Autoresponse options
available in the options interface. The following
radial buttons are listed under “Rules”:
AutoReply --
Disabled – This means the autoresponder is
turned off and is not sending automated replies.
Reply Every Time – This means the
autoresponder is turned on and is sending automated
replies to every message that appears in your mailbox.
Reply Every Time With Echo – A copy of the
sender’s message is returned along with the
autoreply.
Reply Once to Each Sender – Only one response
will be sent to each address within a seven-day
period. Subsequent emails from a sender will not be
sent replies until seven days after the first e-mail
was responded to.
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- What is an e-mail alias and how do I set up
aliases?
- Aliases are alternative addresses that other people
may use to send messages to a particular mailbox. With
our e-mail system, one can enter up to 10 aliases for
a user, separated by spaces or on separate lines. To
set up an alias, go to the Mailbox page under Options.
Special note: There can be only one
alias used in a domain with the same name. For
instance if you have an alias set up under your
account such as TheMan@MyFraternity.com,
your brother will have to use an alias of TheBoy@MyFraternity.com
as you are already The Man and there can only be one
TheMan in your chapter.
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- What is forwarding?
- Forwarding is a way of sending e-mail to an address
other than the one to which it was originally
addressed. We provide unlimited forwarding to POP
e-mail accounts, which are usually included in your
account with an Internet service provider. Here's how
it works:
- The mail server keeps a configuration file for
the forwarding information.
- An e-mail comes in, addressed to someone at your
domain.
- The e-mail server software finds the listings
for your domain name in the forwarding
configuration file.
- It checks for the specific alias at your domain.
If it finds the alias specified, it will forward the
mail to the specified address. You may configure the
forwarding to either keep copies of your e-mail on the
server after the e-mail has been forwarded, or to
discard the e-mail from the server once it has been
forwarded.
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- What is parental control and how do I set parental
controls?
- Parental control places restrictions on incoming
messages. If you would like to have parental control
set up for your e-mail account, please let your e-mail
coordinator know so that we can get it in place for
you.
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- Is the length of the user name limited in
forwarding addresses and aliases?
- It is not necessary to use the Tab, Enter or Return
keys once you reach the end of the box - just keep
typing the name. Using these keys in the midst of
typing an address will result in entry of an
incomplete address.
If you are sending a message to a group of people,
you have the option to send to up to 50 recipients.
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- What is a wildcard account?
- A wildcard account is a special account that
automatically takes receipt of any e-mail message
addressed to an unknown user within a domain rather
than returning the e-mail to the sender. This is also
referred to as a 'nobody' account since many e-mail
systems use an account with 'nobody' as the name on
the wildcard account.
We usually set up one person in your chapter to get
the e-mail that does not match up to any valid e-mail
address. This person will take care of
forwarding it to the person that it was intended for.
Therefore any e-mail messages that are addressed to an
unknown user within that domain will be placed into that
person's account (since it is also functioning as the
wildcard account).
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- My e-mail is bouncing back to me. How do I stop
it?
- Mail can be returned to the sender for many reasons,
the most common reasons being oversized mail and
improper account settings. If you know how to check
your account settings, do so. Most accounts have a set
limit on the size of mail that can be received. Please
check your account information to find out the maximum
allowable size of an e-mail. You may have to call your
account manager if you need to add additional space.
Why won't my form send e-mail to my e-mail account
although it will send e-mail to a non-GreekHunter e-mail
address?
If your account is new, please keep in mind that DNS
entries have to propagate for e-mail to work. Mail is
sent through a domain, and if the domain is not
functional, e-mail on that domain will not be functional
either. DNS entries can take 5 to 7 days to fully
propagate throughout the Internet.
Our e-mail server has strict spam filters that reject
mail which appears to be coming from an invalid e-mail
address. Spammers' e-mail programs are set to use a
default address from which the mail appears to be sent.
The GreekHunter server will often reject these
addresses.
When your form is submitted, all the data in the
fields is sent to the CGI script and then sent to the
mail program. The CGI script uses certain fields in the
header so that the message is formatted before it
reaches the mail program. Those fields are named within
the HTML code in the form and match certain aspects of
the CGI script. The formmail.pl file that we offer has
an accompanying sampleform.htm file designed to work
directly with the formmail.pl script. The fields in the
HTML code are input tags and look like this in the form:
<input type="text"
name="email" value=""
size="60">
This line sets a field in which the user enters
his/her e-mail address before submitting. This line will
cause the e-mail address entered to be placed as the
'from' address in the e-mail that is finally sent. The
part which reads name='email' must be in all
lowercase to work with the formmail.pl script we supply.
If it is not, the mail program places the default
address in the 'from' section of the header and our
e-mail server rejects it. If you want to ensure that you
will always get the mail, place this line in the top of
the form's code:
<input type="hidden"
name="email" value="your_usrXXXX_email_address">
<input type="hidden"
name="recipient" value="some_address">
Here, your_usrXXXX_email_address is the
default administrative e-mail address and some_address
is the e-mail address to which the form is to be sent.
If you do not have a line of code that says this:
<input type="text"
name="email" value=""
size="60">
or this:
<input type="hidden"
name="email" value="your_usrXXXX_email_address">
then you should add the latter as specified above.
If you allow visitors submitting your form to specify
their own addresses, should they put in a fake e-mail
addresses, their forms will most likely be rejected. The
best way to avoid this is to use the added line
suggested above. The formmail.pl file we use is from Matt's
Script Archive. If you are using a form mail CGI
script other than the one we supply, then you will have
to find documentation on that script to determine the
required field name for the 'from' address that is to be
inserted.
How do I know if my mailbox is full?
As you approach 70% of your quota, you will receive an
e-mail warning before any mail will bounce. Once you
have reached your limit, you will receive an e-mail
stating that your storage limits have been reached. If
someone sends you an e-mail message and your mailbox is
full, the sender gets an e-mail message stating that
their message was undeliverable due to the reason that
the user's account is temporarily over quota.
This default value of 70% can be reset if special needs
arise.
How did my mailbox get full so quickly?
The e-mail servers have a limited amount of disk
space, which must be shared between all users of the
system. If the total size of all your e-mail messages
exceeds that limit, you will not be able to send or
receive new e-mail messages until you delete some of
your old messages. Although you may not have many
messages in your Inbox (or your New Mail folder), some
of the messages could be quite large, especially if they
have file attachments. Alternately, you may have
messages that you have sent stored in your Sent or
Outbox folder, there may be messages in your Deleted
folder awaiting permanent deletion, or you may have
messages left on the server.
If the mailbox capacity seems unusually small, check
the quota for the mailbox in the Options section. This
must be entered in KB, not MB, so make sure the
mailboxes were set up with adequate storage space.
I was told that my mailbox is full, but I deleted
everything in the Inbox.
When you delete messages from your Inbox folder, they
are only removed from the Inbox and automatically moved
to your Deleted folder rather than being permanently
deleted. Therefore, to free up space, you will need to
delete the messages from your Deleted (trash) folder.
Once you delete the messages from the Deleted (trash)
folder, they are permanently deleted and the space will
be made available for new messages.
How are Disk Quotas set?
Disk quotas will be set for the account as a whole.
Whenever a mailbox exceeds its storage quota, the e-mail
server sends a warning message to that individual
mailbox.
What happens if my mailbox reaches it allocated
quota?
When a mailbox has reached its maximum, additional
messages sent to that mailbox will bounce back to the
sender until that mailbox is brought under quota. You
can resolve this by deleting messages.
What is the maximum attachments size for mail?
If you are using a mail client such as Outlook to send
and receive e-mail, the maximum size mail message
allowed is 10 MB, including all attachments. The maximum
size is 5 MB if you are using the online (WebEdge) e-mail
interface. The maximum size mail message allowed is 10
MB, including all attachments. The system doesn't make
any distinction of whether the message has attachments
or not; it just sees the size of the entire message.
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